FAQ

Our artists are working as hard and fast as we can to create your custom illustration. Art previews will usually be ready in 2-3 days, not including weekends and after the order is placed at which time you will receive an email with your preview.

Production times for Fine Art Prints, Gallery Wrapped Canvases, T-Shirts, Blankets & Hoodies take 5-10 days depending on the item. Your items are sent to production after your art is approved.

Shipping takes 7-10 days after your art has been produced and it leaves our warehouse. **During the holiday season, shipping times are increased due to carrier delays**

We do ship internationally. Standard international shipping is 10-14 days during off season/regular times. During the holiday season, international shipping can take 14-24 days.

Depending on what your ordered, your order may arrive in separate deliveries. 

Your portrait is sent based on the media/printing options you selected:

Digital File: High resolution file sent via email 

Fine Art Print & Gallery Canvas: Shipped via UPS, FedEx or USPS 

Yes, all orders are shipped with tracking. You will receive a tracking number once your order has shipped.

As soon as your design is ready our system automatically sends you a notice to check your design. Sometimes the email ends up in spam or gets blocked.

Yes you can. It happens all the time. Please find the link on our website

It is your responsibility to specify all details you would like in your art in the artist notes. Any requests not included in the artist notes maybe considered a change request and will incur additional fees.

We offer 2 free revisions  on your artwork. A revision is considered any of the following:

• Color changes to eyes, skin, clothing, hair
• Any changes to capture likeness of the person/character Eg. Moles, mustaches, piercings

Any change request outside of the above will incur additional fees. Each change request is reviewed on case by case scenario and the fee will be based on the effort and time needed to complete the request.

Examples of change requests that will incur fees:

• Change of clothing
• Change of body positioning/stance
• Change of design style
• Request to use different photo

Our artists are very talented and put quality first. Sometimes they could miss an important detail that captures the true essence of the person based on the photo. We would gladly perform revisions in such cases. 

We offer 2 free revisions on your artwork. A revision is considered any of the following:

• Color changes to eyes, skin, clothing, hair
• Any changes to capture likeness of the person/character Eg. Moles, mustaches, piercings

Any change request outside of the above will incur additional fees. Each change request is reviewed on case by case scenario and the fee will be based on the effort and time needed to complete the request.

Examples of change requests that will incur fees:

• Change of clothing
• Change of body positioning/stance
• Change of design style
• Request to use different photo

Yes, pets, cars & other objects count as a subject. These items do take time to draw and create.

We highly recommend that you upload high-quality images where faces, colors, and textures are visible. This way we will be able to get everything right the first time.

We have a team dedicated to checking photos as orders are placed. If there’s an issue with your photos, we’ll let you know very quickly via email.

If we do need a new photo from you, this may lengthen your delivery time by a few days.

Our digital files are emailed to you in 16″x24″ high resolution (300 dpi) JPG. This size is perfect for printing on any media. 

Yes, your order can be upgraded to a Fine Art Print or Gallery Wrapped canvas if you originally purchased a Digital Art File. Please email customer service at [email protected]

Revisions take about 2-3 days to be completed during regular/off season times. You will receive an email once your art is ready for previewing.

During the months of November and December revisions take 5-7 days for completion. 

No, you can have multiple photos and our artists will be able to combine them to create your art design.

As your order is 100% unique and custom made just for you, we do not accept returns / refunds.

We’re proud to offer revisions free of charge as long as it is not a complete redo , so you can be confident you’ll love your portrait.

We’re 100% dedicated to ensuring you love your artwork! Let us know and will work with you to make it perfect. 

Once your portrait is ready, we’ll notify you via email. You have 3 days to either send us your edit requests, or approve it for printing. If 3 days go by and we don’t hear from you, we’ll consider it approved and will proceed with printing.